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Shipping & returns

Delivery & Returns

Delivery:

Your package will normally be dispatched on the same or next working day after cleared payment. We always confirm via email that your item has been shipped.

****At the moment we only ship to Malta. New destination will open soon ***

 

We will deliver to for the following countries .All delivery prices are for unlimited items:

 

Europe

Austria              

Belgium                           

Bulgaria             

Croatia

Czech Republic 

Denmark           

Estonia

Finland

France 

Germany           

Greece 

Hungary            

Ireland

Italy      

Latvia   

Lithuania           

Luxembourg     

Malta    Free Over 15Euros

Netherlands     

Poland

Portugal             

Romania            

Slovakia             

Slovenia             

Spain   

Sweden             

United Kingdom             

Rest of the World

Please check delivery price during checkout (charged by weight)

 

Non-Delivery:

Genuine postal losses are rare in Europe. Experience has shown us that in most cases items are returned to us as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

 

In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 30 days lapse without any response, the goods are warehoused and disposed of.

 

Returns Policy:

We are more than happy for you to return any of our goods for a refund or exchange within 14 days of receipt, as long as, they are in a resellable condition with all packaging and labels intact.

 

 Returns

You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.

 

Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please return the item to the below address,

 

Red Tracer Malta

No 1, Triq Gerladu Spiteri

Luqa

LQA1440

Malta

Make sure the sender's address is ON the box. Consignments without the sender's address will not be processed and they will be disposed of after 60 days.